Refund policy
Return & Refund Policy
We hope you love everything you order from The Shady Mallard! If something isn’t quite right, please contact us and we’ll be happy to help.
Returns
Return requests must be submitted within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn, unused, and unwashed
- In their original condition
- Free of stains, odors, pet hair, makeup, deodorant, or other signs of wear
- Returned with original tags and packaging, when applicable
Please do not send an item back without contacting us first. Because we work with multiple fulfillment partners, return instructions and return addresses may vary by item.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Final Sale Items
The following items are not eligible for return:
- Clearance or final sale items
- Gift cards
- Personalized or custom items
- Hair accessories
- Earrings and other items that cannot be returned for hygiene reasons
- Items that have been worn, washed, altered, or damaged after delivery
Additional items may be marked Final Sale on the product page.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Include your order number and clear photos of the item and packaging so we can work with our fulfillment partner to make it right.
Refunds
Once an approved return has been received and inspected, we’ll notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process and post the refund.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
Because inventory can change quickly, we cannot guarantee direct exchanges. If you need a different size or style, please contact us and we’ll help determine the best option available.
Multiple Shipments
The Shady Mallard works with multiple trusted fulfillment partners. Items from the same order may arrive separately, and return instructions may differ depending on which item you are returning.
Questions?
Please contact The Shady Mallard before returning any merchandise. We’re always happy to help with questions about your order or return.