Shipping policy

Shipping Policy

Thank you for shopping with The Shady Mallard! We work with multiple trusted fulfillment partners to offer a wider selection of products without compromising variety or availability.

Order Processing

Orders begin processing as soon as possible after they are placed. Processing times may vary depending on the product and fulfillment partner.

Once your order has shipped, tracking information will be provided when available.

Shipping Rates & Delivery Estimates

Shipping costs and estimated delivery times are displayed at checkout based on the items in your order and delivery location.

Delivery estimates are provided as a general timeframe and are not guaranteed. Carrier delays, weather, holidays, high-volume periods, supplier processing times, and other circumstances outside of our control may affect delivery.

Multiple Shipments

Because The Shady Mallard works with multiple fulfillment partners, items within the same order may ship separately and arrive in multiple packages.

Don't worry if part of your order arrives before the rest! You may receive separate tracking information for each shipment.

There is no additional charge to you beyond the shipping amount shown and paid at checkout simply because an order is divided into multiple shipments.

Tracking Your Order

When tracking information is available, it will be sent using the contact information provided with your order.

If your order contains products fulfilled separately, you may receive more than one shipping confirmation or tracking number.

Please allow time for tracking information to update after receiving a shipping notification, as carriers may not immediately scan a package into their system.

Shipping Addresses

Please carefully review your shipping address before completing checkout.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

The Shady Mallard is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Damaged Packages

If your tracking information shows unusual delays or you believe your package may be lost, please contact us and we'll help determine the appropriate next steps.

If an item arrives damaged, please contact us as soon as possible and include your order number and clear photographs of the item and packaging.

Please review our Return & Refund Policy for additional information regarding damaged or incorrect merchandise.

Order Changes & Cancellations

Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be changed or canceled after checkout.

If you need assistance, please contact us as soon as possible and we'll do our best to help.

Questions About Your Order

If you have questions about shipping or an existing order, please contact:

The Shady Mallard LLC
theshadymallard@gmail.com

Please include your order number so we can assist you as quickly as possible.